Privacy Notice

TRP Surveys is a market research panel run by TRP Research Ltd.   We work with a wide range of companies to help them gain an understanding of their audience.   We specialise in media research, but can also provide specialist research for other industries, so our surveys will be about a broad range of topics. This Privacy Notice explains how we use the information that we collect about you when you sign up to TRP Surveys. Our registered address is Wellington House, Queen Street, Taunton, Somerset, TA1 3UF.

Data Collection

  • All personal details provided will remain confidential and secure. We won’t pass on any personal details to any third parties for selling, marketing or any other purposes.
  • There is no charge for taking part in TRP Surveys.
  • Your data will be stored on our secure servers in the UK and in our Survey tool provider called QuestBack.   If you would like to see a copy of Questback’s Privacy Notice please visit https://www.questback.com/data-privacy or email us at info@trpsurveys.com .   If you are at an event ask one of our recruiters to see a copy of Questback’s Privacy Notice.
  • We will not send your data outside the European Economic Area (EEA).

Personal Details

TRP Surveys guarantees members anonymity and confidentiality.

  • We will let you know why we need each piece of information during the sign up process as well as asking for your consent to process your data.
  • We will only use the name, postal address, email address and telephone number you have provided to send you surveys, rewards and to communicate with you in relation to TRP Surveys.   We will only use the contact details provided for this purpose and will seek further consent from you before using your contact details for any other purpose.   If you have said that you would be interested in taking part in other surveys/panels run by TRP Research then we may contact you in relation to these panels as well as TRP Surveys.
  • We need to know your age, gender, postcode and TV Provider to ensure that our panel represents the population of the UK.   It is also useful for us to know your qualifications, working status, home ownership, household income, job title and industry to work out your social grade – a classification system developed by the National Readership Survey and often used by our clients.   Our reporting is based on broader categories with age being reported as an age bracket (e.g. 16-24) and postcode being converted into large areas (e.g. London).
  • Some of our TV channel clients offer programmes for viewers in the UK who originate from or who have strong connections to other countries. To help us identify potential viewers to this channel we ask questions relating to your ethnic origin, national identity and connections to other countries. This information is considered “sensitive personal data” and we only collect this information where you have given your explicit consent.
  • We keep a record of the information you have provided in our files but information that personally identifies you is never shared with our clients, third parties or used in our reporting.
  • If you don’t provide us with this information then unfortunately you will not be able to be on the panel.
  • We want to make sure that your personal information is accurate and up to date. If there are any details that need updating please email info@trpsurveys.com and we will amend our records accordingly.   We may contact you via an email, letter or phone-call to check that the details you have provided to us are correct.
  • You have a right to access the information that we hold on you, should you wish to access this please email us at info@trpsurveys.com confirming which information you wish to see.
  • If you want to move your personal data from TRP Surveys to another market research panel please let us know by contacting us at info@trpsurveys.com and we can arrange for it to happen.
  • If you have any concerns over the information that we hold on you or the way in which it has been processed you have a right to request the restriction of processing of your data.   Should you wish to do this please email us at info@trpsurveys.com .
  • Your personal information will be stored and processed while you are completing surveys or until the project ends.
    • If after joining the panel you have not completed at least 1 of the first 6 surveys we sent to you we will contact you asking you to complete a survey to remain on the panel. If you do not do this we will remove you from the panel and will not contact you again.
    • If you have completed at least 1 survey since joining the panel we will continue to send surveys to you for up to 9 months unless you have asked us to stop.  Between 6-9 months after the last survey was completed we will contact you asking you to complete a survey to remain on the panel.  If you do not do this we will remove you from the panel and will not contact you again.

Surveys

We will send you surveys once they are available unless you choose to leave the panel.   Your individual survey responses will be collected and stored on our secure servers but this information will never be passed on to our clients.   Your data will be combined with data from other panel members and once this has taken place it will not be possible to identify you through your survey responses.

Rewards

  • You will be rewarded for taking part in our surveys with shopping vouchers or charity donations.
  • All rewards will be administered by TRP Research.  Your personal data will never be shared with the retailers or charities that we work with.
  • We will continue to send you your rewards as long as you remain on the panel.

Leaving the Panel

  • You can leave the panel at any time or object to us processing your data.   To unsubscribe please email info@trpsurveys.com .   Once you have unsubscribed we will keep your details on our records but will not use this information to contact you again.
  • If you would like us to completely remove you from our panel and would no longer like us to retain any information about you please contact us by email at info@trpsurveys.com stating that you would like us to “Remove all your details”.   If you choose this option there is a possibility that we may contact you again in the future as we will no longer have a record of who you are.

Further Information

  • For more information on the survey, rewards, panel news or FAQs please visit our website www.trpsurveys.com .
  • We keep our Privacy Notice under regular review; the notice was last updated on 04/05/2018